english version

As a member of i-CABLE Communications Limited, we are dedicated to be a leading broadcasting and telecommunications services provider in Hong Kong, commanding one of the largest and most influential TV viewer and communications service user bases in town. It owns and operates one of the near universal wireline telecommunications networks in Hong Kong, over which it provides Television, Broadband and Telephony services to well over one million households and businesses. To contribute to our business growth, we invite applications for:

Customer Relations Executive
Service Assurance Dept
Post Date: 03 Jan 2022
(Ref. No. SS0377/01/HP)

  • To be responsible for handling key customer enquiries and complaints; analyzing customer feedback and identifying the root cause of each case for continuous service improvement; participating in the quality assurance projects to achieve a high level of service quality and operation efficiency; preparing and conducting training programs for regulatory compliance and policies enforcement
  • University graduate with minimum 2 years relevant working experience in telecommunication industry is preferred
  • Proficient in PC applications including MS Office
  • Excellent command of spoken and written English & Chinese
  • Strong communication and presentation skills
  • Able to work under pressure and meet tight deadlines
  • Independent, well-organized, customer-oriented with analytical mind

We offer 5-day work week, competitive remuneration packages and advancement opportunities. Interested parties, please write with full resume to Director, Human Resources, Human Resources Department, i-CABLE Communications Limited, 4/F Cable TV Tower, 9 Hoi Shing Road Tsuen Wan, N.T. or fax to 2112 7841 or via email hrsc@cabletv.com.hk (Please quote reference number and position applied for). For other information, please visit our website http://www.i-cable.com. Your application may be forwarded to any affiliate companies and successful applicant may be seconded to work at any office as assigned. The information received will be used for consideration of employment only and all personal data supplied will be destroyed within 3 months.

We are an equal opportunity employer.